Fulfilment · Singapore

Fulfilment Associate (Ground Ops, Control Tower)

Mission

To serve as the control tower and operational excellence anchor for the Ground Operations vertical - ensuring smooth day-to-day execution, compliance, and continuous improvement within fulfilment operations.

This role bridges the ground and HQ by providing real-time visibility of issues, driving root-cause analysis, and enabling fulfilment to meet service-level and sales growth demands.

Competencies

Minimally 3 years of frontline operations experience in the supply chain/logistics industry.
Strong sense of ownership: Don’t give excuses and make things happen.
Customer obsession: Puts in the work to understand and delight customers.
Resourceful, self-sufficient and inventive: The ability to accomplish more with less
Excellent organisation and planning abilities: Focus on priorities to make decisions efficiently and productively.
The ability to develop people: Coach others in their current roles to improve performance and prepare them for future roles.
Flexibility and adaptability: Can adjust quickly to changing priorities and conditions. Copes effectively with complexity and change.
Calmness under pressure: Stable performance even when under heavy pressure or stress.
Great communication skills: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.

Responsibilities

1. Control Tower (Real-Time Operations Monitoring)

Serve as HQ-based point-of-contact for all Ground Ops dispatch, site deployment, and manpower-related coordination.
Maintain live oversight of event status, manpower deployment, and issue escalation via control tower dashboard / communication channels.
Support dispatching decisions, reallocation of manpower, and coordination with Delivery Ops during simultaneous peak periods.
Track key operational KPIs (punctuality, set-up readiness, defects, incident reports) and report deviations daily.

2. Sales & Internal Coordination

Act as primary HQ liaison for Sales and other stakeholders regarding Fulfilment feasibility, workspace readiness, and special client requirements.
Provide real-time responses to Sales queries on manpower, logistics, and operational constraints - ensuring Fulfilment is viewed as an enabler, not a blocker.
Attend pre-event meetings when necessary to represent Ground Ops feasibility perspective.

3. Operational Excellence (OPEX) & Continuous Improvement

Partner with Fulfilment management to identify process inefficiencies and propose SOP enhancements under OPEX framework.
Consolidate recurring pain points from event feedback, site reports, and photo audits; initiate countermeasures and training proposals.
Run post-event reviews and prepare operational incident summaries with root-cause analysis.
Assist in new system/process rollouts (e.g., Jotform, Retool, ThinkVAL dashboards) and drive compliance adoption.

4. Compliance & Training Support

Audit packing and delivery compliance against visual and procedural standards (customer service, punctuality, zero-defects).
Maintain and update Ground Ops playbooks and training materials with People Ops and Fulfilment HQ.
Support ground leads in conducting retraining and compliance checks for Specialists and CAs.

5. Data & Reporting

Maintain and periodically review daily and weekly Ground Ops performance dashboards (event punctuality, manpower deployment accuracy, client feedback).
Support month-end OPEX summaries and Fulfilment performance review decks.

What’s in it for you

Work with a fast growing, at the same time, lean and mean team, to make real world impact.
Have a lot of ownership and drive your own results.
Work with smart people who sweat the details and push for the highest standards.

You should include these in your application

CV or LinkedIn profile
Design portfolio (attach as separate document)
Tell us about a time you had to work on a highly challenging task. How did you overcome it?
What motivates you?
What's your favourite food and where do you get it? Why?

Department: Fulfilment
Locations: Singapore
Employment type: Full-time

WHAT’S THE INTERVIEW PROCESS LIKE?

The process can differ between roles, but we usually start with a quick screening call followed by in-person interviews to be sure we’re on the same page and a good fit for each other.

1. Quick 45 minute screening interview to make sure we are on the same page. Here, we try to briefly understand cultural fit, where you’re at, what you’re optimising for, strengths and weaknesses, relevant experience, etc.

2. 1–1.5 hour deeper interview with the functional lead. There may be some overlapping questions here — we don’t compare notes between interviews to keep the process independent.

3. [Only certain roles] 3–4 hour practical interview.

4. [Only certain roles] Interview with CEO/COO.

5. Reference check.

If you have read this far, some useful tips:

• Always follow up after each interview - tell us things you learned, what you enjoyed, why you would be a good fit, ask more questions, supplement your answers — this will go a long way!

• This is a basic detail but people fail at it and we are the kind of company that likes helping you out — reply all in your emails. Make sure everyone that needs to be in the loop (especially your champions in this case!) are to/cc-ed in each thread.

• “Any questions for me?” → The right answer is always yes. And belt out the 3 questions you prepared for this interview. Some good questions: “How did I do in this interview? Please give me brutal feedback.”, “Pre-mortem: If I joined Grain and I was no longer with you all in 6-12 months. Why?”, “What do you think are the most important traits for this job?”

• Pro tip for sales interviews: Sales is more about asking questions, instead of talking. Learn this in 1:38 minutes here.

Fulfilment · Singapore

Fulfilment Associate (Ground Ops, Control Tower)

Loading application form

Already working at Grain?

Let’s recruit together and find your next colleague.