Fulfilment
·
Singapore
Head of Fulfilment
Join Grain as Head of Fulfilment — lead large teams, drive world-class customer experience, and help shape the future of delivery with operational excellence and ownership in a fast-growing team.
We're looking for someone who can provide a world-class customer experience and reimagine the future of fulfilment models.
Responsibilities
- Lead the Fulfilment Team and coordinate operations across drivers, third-party logistics fleets, packers, etc.
- Run and oversee daily operations to ensure customer delight and high standards.
- Maintain a high punctuality rating and customer delivery rating (both >98% positive) with zero defects.
- Ensure that Grain's fulfilment costs are kept within target.
- Hire, onboard and train reports to meet operational needs.
- Own the procurement, management and inventory tracking of packaging supplies.
- Work with the COO / CEO to drive high-leverage team-level outcomes.
- Collaborate closely with other teams in Grain (e.g. Sales, Production, Marketing) to constantly improve processes and to support new initiatives.
- Any other ad-hoc tasks assigned to you from time to time.
Requirements
- Has experience managing large teams (>30 people directly or indirectly).
- Technologically savvy to handle multiple internal and external systems.
- Be maniac about customer experience.
- Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail.
- Bias for action. Moves quickly and takes a forceful stand without being overly abrasive.
- Be extremely reliable. Always do what you say you will do. This is the best way to build up trust quickly. Be on time and present. Don’t give bullshit excuses. Don’t make the same mistake twice.
- Frugality and efficiency. Able to accomplish more with less. Resourceful, self-sufficient and inventive.
- Organisation and planning. Plans, organises, schedules, and budgets in an efficient, productive manner.
- Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
- Drive for results. Focus on metrics and produce the right output in a timely fashion.
- Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- Honesty/integrity. Don't cut corners ethically. Do what is right, not just what is convenient.
- Ability to hire A players. Sources, selects, and sells A players to join a company.
- Ability to develop people. Coaches people in their current roles to improve performance, and prepares them for future roles.
- Embrace openness. Put your honest thoughts on the table with each other, have thoughtful disagreements and exchange controversial ideas while caring deeply about each other.
What's in it for you
- Work with a fast growing, at the same time, lean and mean team, to make real world impact.
- Have a lot of ownership and drive your own results and progression.
- Smart people who sweat the details and push for the highest standards.
- Training and in-house opportunities to help you grow.
- Other benefits include a competitive compensation package and birthday leave.
- Department
- Fulfilment
- Locations
- Singapore
- Monthly salary
- SGD7,500 - SGD10,000
- Employment type
- Full-time
WHAT’S THE INTERVIEW PROCESS LIKE?
The process can differ between roles, but we usually start with a quick screening call followed by in-person interviews to be sure we’re on the same page and a good fit for each other.
1. Quick 45 minute screening interview to make sure we are on the same page. Here, we try to briefly understand cultural fit, where you’re at, what you’re optimising for, strengths and weaknesses, relevant experience, etc.
2. 1–1.5 hour deeper interview with the functional lead. There may be some overlapping questions here — we don’t compare notes between interviews to keep the process independent.
3. [Only certain roles] 3–4 hour practical interview.
4. [Only certain roles] Interview with CEO/COO.
5. Reference check.
If you have read this far, some useful tips:
• Always follow up after each interview - tell us things you learned, what you enjoyed, why you would be a good fit, ask more questions, supplement your answers — this will go a long way!
• This is a basic detail but people fail at it and we are the kind of company that likes helping you out — reply all in your emails. Make sure everyone that needs to be in the loop (especially your champions in this case!) are to/cc-ed in each thread.
• “Any questions for me?” → The right answer is always yes. And belt out the 3 questions you prepared for this interview. Some good questions: “How did I do in this interview? Please give me brutal feedback.”, “Pre-mortem: If I joined Grain and I was no longer with you all in 6-12 months. Why?”, “What do you think are the most important traits for this job?”
• Pro tip for sales interviews: Sales is more about asking questions, instead of talking. Learn this in 1:38 minutes here.