Sales
·
Singapore
Sales Coordinator
Provide world class customer care experience and support sales team in achieving team's sales targets on a monthly basis
You will:
- Provide sales reps with 100% administrative support to ensure they achieve monthly team targets
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to delight customers.
We’re looking for someone with:
- Proven customer support experience or good ability to learn.
- Strong phone contact handling and active listening.
- Familiarity with CRM systems and practices.
- Ability to start and get things done
- A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.
- Focus on delighting customers. Be maniac about customer experience. Does the CEO pay the bill? People Ops (HR)? No! The customers pay the bill. An excellent way to achieve this is to understand the problems our customers are facing intimately, treat them the way we would like to be treated, and make products we will actually use ourselves.
- Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness. Good standards are contagious. (Unfortunately, bad standards are too).
- Embrace openness. Put your honest thoughts on the table with each other, have thoughtful disagreements and exchange controversial ideas while caring deeply about each other. This kind of tough love helps us grow.
- Be extremely reliable. Always do what you say you will do. This is the best way to build up trust quickly. Be on time and present. Don’t give bullshit excuses. Don’t make the same mistake twice.
- Attention to detail. Does not let important details slip through the cracks or derail a project.
- Grit. Demonstrates tenacity and willingness to go the distance to get something done.
- Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
- Communication. Speaks and writes clearly and articulately.
What’s in it for you:
- Work with a fast growing, at the same time, lean and mean team, to make real world impact.
- Have a lot of ownership and drive your own results and progression.
- Smart people who sweat the details and push for the highest standards.
- Training, mentorship, buddies, in-house programs to help you grow.
- Other benefits include competitive compensation package and birthday leave.
You should include these in your application:
- CV or LinkedIn profile
- Tell us about a time you had to work on a highly challenging task. How did you overcome it?
- What motivates you?
- What's your favourite food and where do you get it? Why?
- Department
- Sales
- Locations
- Singapore
- Employment type
- Full-time
WHAT’S THE INTERVIEW PROCESS LIKE?
The process can differ between roles, but we usually start with a quick screening call followed by in-person interviews to be sure we’re on the same page and a good fit for each other.
1. Quick 45 minute screening interview to make sure we are on the same page. Here, we try to briefly understand cultural fit, where you’re at, what you’re optimising for, strengths and weaknesses, relevant experience, etc.
2. 1–1.5 hour deeper interview with the functional lead. There may be some overlapping questions here — we don’t compare notes between interviews to keep the process independent.
3. [Only certain roles] 3–4 hour practical interview.
4. [Only certain roles] Interview with CEO/COO.
5. Reference check.
If you have read this far, some useful tips:
• Always follow up after each interview - tell us things you learned, what you enjoyed, why you would be a good fit, ask more questions, supplement your answers — this will go a long way!
• This is a basic detail but people fail at it and we are the kind of company that likes helping you out — reply all in your emails. Make sure everyone that needs to be in the loop (especially your champions in this case!) are to/cc-ed in each thread.
• “Any questions for me?” → The right answer is always yes. And belt out the 3 questions you prepared for this interview. Some good questions: “How did I do in this interview? Please give me brutal feedback.”, “Pre-mortem: If I joined Grain and I was no longer with you all in 6-12 months. Why?”, “What do you think are the most important traits for this job?”
• Pro tip for sales interviews: Sales is more about asking questions, instead of talking. Learn this in 1:38 minutes here.